• About Department
• Cattle Development
• Poultry Development
• Targets and Acievement
• Animal Health
• Piggery Development
• Fodder Development
• livestock Census
• Sheep Development

• Care of Milch Animals
• Rearing of CB Calf
• Anoestrous and Repeaters
• Ticks Prevention
• Feed and Fodder
• Tips of AI for Farmers
• Pigs Farming
• Sheep and Goat Farming
• Avian Influenza
• Emu Development

• Rules and Acts
• Punjab Animal Husbandry(Group-A) Serivce Rules 2014
• PUNJAB BOVINE BREEDING ACT, 2016
• Punjab Animal Husbandry Class I Serivce Rules 1996
• Punjab Animal Husbandry Class II State Serivce Rules 1981
• Punjab Animal Husbandry Class III Non Ministerial State Serivce Rules 1992 (First Amendment) 2003
• Punjab Animal Husbandry Class III (Ministerial) Serivce Rules 1998
• Punjab Animal Husbandry Class III Non Ministerial State Serivce rules 1992
• Animal Welfare Board
• Cow Sewa Commission
• Goat Advisory Board
• Pig Advisory Board
• PLDB

• Amritsar
• Bathinda
• Barnala
• Faridkot
• Fatehgarh Sahib
• Fazilka
• Ferozepur
• Gurdaspur
• Hoshiarpur
• Jalandhar
• Kapurthala
• Ludhiana
• Mansa
• Moga
• Mukatsar
• Pathankot
• Patiala
• Roopnagar
• SAS Nagar
• SBS NAGAR
• Sangrur
• Taran Taran

CITIZEN’S CHARTER

OF

ANIMAL HUSBANDRY DEPARTMENT PUNJAB 

3rd Floor, 17 Bays Building,

Sector-17, Chandigarh.0172-2701324.

Email: dahpunjab@gmail.com,                 Website: www.husbandrypunjab.org 

  1. Introduction

Punjab State has an area of 50362 sq.km. comprising of 12278 inhabited villages and 161 towns. The administration of the State is governed through 5 divisions comprising of 22 districts, 82 tehsils and 146 blocks. 70% of the State population depends on agriculture and remaining 30% live in urban areas. Punjab State, besides supporting a large human population of 2crore 77 lacs (2011 census) also supports a large population of Cattle & Buffaloes. As per the live-stock census carried out in the State in 2007, there are 17.61 lac cattle and 50.03 lac buffaloes in the state. Out of this, the breed-able cows and breed-able buffaloes are 10.31lac and 29.08lac respectively. Punjab is a major milk producing State in the country with an annual milk production of 97.24 lac tons during the year 2012-13. It contributes about 8 % of the total milk production of the country though it has less than 2% of total cattle and buffalo population of the country. The per capita availability of milk in Punjab is 961 grams which is highest in the country. With poultry population of about 7.18 crore, its annual egg production is 3791 million eggs with per capita availability of 140 eggs which is also the highest in the country. Annual meat production is 212 thousand tons. Besides this, state is also producing 558thousand kilo-grams of wool. So Animal Husbandry is contributing about 13% of the state GDP.

                         As for as infra-structure of the department is concerned,1367 Veterinary Hospitals (785 provincial+582 zila-parishad) and 1485 Veterinary Dispensaries are functioning in the state. Besides 19 Polyclinics are also functioning. Two Frozen Semen Banks at Nabha and Ropar have been established. One Cattle and one Buffaloe Breeding Farm, one Sheep Breeding Farm,one Rabbit Breeding Farm, two Poultry Breeding Farms and six Pig Breeding Farms are also functioning. Two fodder seed production farms at Kulemajra (Patiala) and Mattewara (Ludhiana) have also been established. Besides this,one Regional Disease Diagnostic Lab.(Jalandhar) and one Veterinary Vaccine Institute at Ludhiana are also working in the state.    

     2. Vision

To provide impetus to growth of cattle, poultry and other livestock foreconomic prosperity and to improve nutritional standards.

   3. Mission:

·     Preserve, protect, strengthen and improve livestock,

·     Livestock health care to increase production and productivity

·     Creating self-employment opportunities.

4. Objectives:

1.      To improve animal production

2.     To ensure animal health care.

3.     Development of fodder & feed.

4.     Development of poultry, piggery and small ruminants.

5.     Conservation of indigenous breeds.

6.     To improve infrastructure and capacity building.

7.     To provide extension activities for creating awareness amongst farmers about departmental schemes by organizing animal health care camps.    

5.   Service standards

A.      Type of services provided

The Animal Husbandry Department provides various types of services to the people for livestock development. These are described as follow:

1.   Veterinary health services for domestic & wild life.

2.   Artificial insemination in cattle & buffaloes.

3.   Providing various test facilities through diagnostic laboratories.

4.   Issue of health certificates& postmortem certificates.

5.   Conducting mass vaccination /deworming programs.

6.   Conducting veterinary health/ fertility camps.

7.   Providing technical advisories/ project reports.

8.   Publicity of departmental schemes& extension activities.

B. Services available at veterinary institutions

 *Covered under Right To Service Act.

C.Standard time taken to provide services

   The user charges are given at Annexure- A and Vaccination schedule given at Annexure-B.

 6. Indicative expectations from service recipients

1.   Properly filled and timely submission of application.

2.   Application be submitted with requisite fees.

7.  Periodicity of review

       The Citizen Charter will be reviewed after every 2 years. 

Public grievance redressmechanism:

   A. Name and contact details of Public Grievance Officers

The following officers would be  designated as Public Grievance Officers at various levels as under:-

B.  

 B. Helpline number / Website url to lodge complaint:-

Any aggrieved person may lodge the complaint with the help of helpline number as well as email address as per Annexure- C or at the following website: www.husbandrypunjab.org

C.   Communication to the complainant:-

Every complaint will be acknowledged in writing at the time of receipt of complaint. A printed format for the acknowledgement of the complaint will be in the following format:-

To 

            ______________________

            _______________________

Subject:- Acknowledgement

Dear Sir

  Your complaint on the _____________________subject is hereby acknowledged. Its registration no. is_______________ . Designated Officer will look into it and respond within 10 days.

 Thanking you.

                                                                      Yours Sincerely

  D. Complaint handling procedure

There are four levels from where the delivery of services is monitored i.e. Veterinary Hospital level, Sub Divisional level, District level and State level. The complaint handling procedure has to start from these places. At vety hospital level designated officer will be VetyOfficer.SeniorVety. Officer would be putas designated officer at tehsil or sub division level whereas, Deputy Director will be designated officer at the district level and finally Director/Joint Director Animal Husbandry will be designated officer at state level. They will undertake the complaints lodged by the public.

i)    Submission of complaint:

The complainant will be required to file the complaint in writing giving all the details and relevant reference along with specific deficiency in service on the part of the department as well as the expectation of the complainant.

ii)     Receipt and record of complaints

Every complaint will be delivered to the designated official in each of the aforesaid offices, who will maintain a separate register for keeping the record of the complaints. This register will have the information in the following formats:-

iii)   Record of complaints

E.  Criteria for classification of complaint

          Different types of grievances or complaints need different responses or ways to respond to them,so as to facilitate appropriate action. Following types of categories have been identified:-

 F.    Timelines for redress                                  

        i)  Investigation and reply

The official maintaining the complaint register will present the complaint to the designated officer immediately on receipt and registration, who will investigate the matter and send the reply/ action taken to the complainant within 10 working days from the receipt of complaint in the office.

         ii.    Appeal

If the complainant is not satisfied with the reply of the Complaint Handling Officer, he/she will be free to appeal against the reply to the next level designated officers i.e. Senior Vety. Officer of the concerned tehsil/sub division, Deputy Director (AH) of the concerned district or the Director/Joint Director, Animal Husbandry Department, Punjab at the state level, who will look into the matter at his own level. He can get the matter investigated from another officer. He can call the complainant for personal hearing also. The Appellant authority will give his decision within 10 working  days from the receipt of appeal.

  iii.  Time norm for redress

G. Level of responsibility for redressal of grievances

 H.   Analysis and prevention

The data received on various grievances during the last quarter will be retrieved and analyzed for type of grievances and to identify the area most prone to such grievances. Action required making improvements in the charter and redress system will be identified. The format for this is as follows:-

I.      Ombudsman

The Financial Commissioner/Administrative SecretaryGovt. of Punjab, Department of Animal Husbandry,Fisheries& Dairy Development would be theOmbudsman.In case, designated complaint handling officers do not respond to the complaint to the satisfaction of the citizen, he can approach to them for reddressal of their grievance.

J.    Stakeholders: 

          The following are the stakeholders of the Department of Animal Husbandry  as enlisted below:

1.   Livestock owners

2.   Pet animal owners

3.   Poultry farmers

4.   Fodder producing farmers

5.   Organizations /institutions connected with breeding, feed manufacturer, vaccine manufacturer, medicine manufacturer and fodder seeds growers.

6.   Research organizations / institutions connected with veterinary and animal sciences

7.   The line departments of GOI /GOP connected with livestock development activity

8.   Animal welfare organizations.

K.     Timings for different institutions of the department

  
Annexure-A

Fees and User charges for different types of services

Annexure-B

Vaccination Schedule

Note - Before any vaccination deworming should be compulsory to get better results.

Deworming schedule:

Every 3 months 

Annexure-C

The Contact details of Administrative & other Officers of the Animal Husbandry department at Chandigarh are as under:

List of District Resource Persons: